Call Center Agent

Fatima Memorial Hospital in Lahore is hiring a Call Center Agent to serve as the first point of contact for patients and families. Responsibilities include handling inbound and outbound calls professionally, providing accurate information about consultants, clinics, specialties, hospital locations, diagnostics, appointment procedures, and service timings; booking, rescheduling, and canceling appointments; identifying urgent or emergency situations and escalating appropriately; maintaining complete and accurate CRM/HIS records; handling first-level patient complaints and resolving queries; ensuring patient confidentiality and following identity-verification procedures; meeting attendance, roster, quality, and productivity targets; and participating in training and coaching sessions. Qualifications include an intermediate/A-Level minimum, with a Bachelor's degree in Business, Communications, Healthcare or related fields preferred; 1-2 years of customer service/contact center experience preferred, though fresh graduates with strong communication skills may also be considered. Fluency in spoken Urdu is required.