Customer Experience Manager/ 6 days ago
Lahore, PK
Job Description:
SA Gardens is hiring a Customer Experience Manager with 5-6 years of experience in real estate, property management, or customer services. The role involves one-window operations, property transfers, and legal case management.
About SA Gardens
SA Gardens is a flagship residential real estate development by SA Group, one of Pakistan's growing property development companies. With a focus on community living, modern amenities, and investor-friendly returns, SA Gardens has established a strong footprint in the Lahore real estate market and continues to expand its operational and customer service teams.
Role Overview
SA Gardens is hiring a Customer Experience Manager to lead one-window operations and ensure a seamless, professional experience for property buyers, owners, and investors. This is a senior customer-facing role requiring deep understanding of real estate operations, strong communication skills, and the ability to handle complex customer matters including property transfers, legal cases, and possession processes.
Key Responsibilities
- Manage and lead the one-window operations desk, serving as the single point of contact for all customer queries and requests
- Oversee property transfer processes, ensuring all documentation, NOCs, and payments are processed accurately and efficiently
- Handle the possessions process — coordinating with site, finance, and legal teams for smooth handovers
- Manage cash receiving processes and maintain accurate payment records in coordination with the accounts team
- Handle and track legal cases and customer complaints, ensuring timely resolution and escalation where required
- Develop and maintain strong relationships with clients, investors, and property owners
- Prepare and present customer experience reports to senior management and identify areas for service improvement
Requirements
- Bachelor's degree (16 years of education) in BBA, MBA, LLB, Commerce, or a related field
- 5–6 years of relevant experience in real estate, property management, customer services, or operations — mandatory
- Strong understanding of real estate operations including property transfers, possessions, and legal documentation
- Excellent verbal and written communication skills
- Salary range: PKR 80,000 – 100,000 based on experience and qualifications
What We Offer
- Attractive salary of PKR 80,000–100,000
- Leadership role in a fast-growing real estate development company
- High-impact customer-facing position with direct management responsibility
- Professional growth within a dynamic property development environment