Job Description:
Farooq Hospital Islamabad is hiring for OPD Incharge and Front Desk Officer (FDO) positions. Candidates need an Intermediate degree or equivalent and 2-3 years of relevant experience in a well-reputed hospital or healthcare center.
About Farooq Hospital Islamabad
Farooq Hospital Islamabad is a well-established, multi-specialty private hospital located at Bahria Golf City, Rawalpindi, providing comprehensive inpatient, outpatient, emergency, and specialist healthcare services to patients in Rawalpindi and Islamabad. The hospital operates a busy OPD (Outpatient Department) that serves a large daily volume of patients across multiple specialty clinics. Farooq Hospital maintains high standards of patient care, professional conduct, and operational efficiency, and is now seeking an experienced OPD Incharge to manage its outpatient department operations.
Role Overview
Farooq Hospital Islamabad is hiring an experienced and professional OPD Incharge to manage the daily operations of the hospital's Outpatient Department. The OPD Incharge will be responsible for supervising OPD staff, managing patient flow, coordinating with consultant doctors, and ensuring a smooth, efficient, and patient-friendly OPD experience. This role requires an Intermediate qualification or equivalent and 2 to 3 years of relevant experience in OPD management at a well-reputed hospital.
Key Responsibilities
- Oversee and manage all daily OPD operations — patient registration, appointment scheduling, queue management, consulting room allocation, and patient flow coordination
- Supervise OPD staff including receptionists, patient relations officers, and support workers — ensuring professional conduct, task completion, and high patient service standards
- Coordinate closely with OPD consultant doctors and their clinic teams to manage scheduling, room allocation, patient call management, and smooth clinical workflow
- Manage patient wait times and clinic throughput — proactively identifying and resolving bottlenecks to minimise patient wait times and improve OPD efficiency
- Handle patient complaints, concerns, and queries arising in the OPD in a professional, empathetic, and solution-oriented manner
- Ensure complete, accurate, and timely OPD patient documentation — including registration, attendance records, billing coordination, and daily OPD reports
- Coordinate with inpatient wards, pharmacy, radiology, and laboratory departments to facilitate smooth patient movement and service delivery
- Monitor and maintain OPD cleanliness, equipment readiness, and overall physical environment standards
- Prepare and submit daily, weekly, and monthly OPD performance reports to hospital management
- Support the hospital's patient safety and quality improvement initiatives within the OPD
Requirements
- Intermediate or equivalent qualification from a recognised institution
- 2 to 3 years of relevant OPD management experience in a well-reputed hospital or large healthcare facility
- Good communication and interpersonal skills — patient-facing role requiring professional and empathetic interaction
- Strong organisational, supervisory, and patient management abilities
- Proficiency in hospital OPD management systems and computer operations
- Based in or able to commute to Bahria Golf City, Rawalpindi
What We Offer
- A professional OPD management role at a well-established private hospital in Rawalpindi
- Competitive salary commensurate with qualifications and experience
- A structured, professionally managed hospital environment
- Career development opportunities in hospital administration and healthcare operations
- Full-time position at Bahria Golf City, Rawalpindi
About Farooq Hospital Islamabad
Farooq Hospital Islamabad is a well-established, multi-specialty private hospital located at Bahria Golf City, Rawalpindi, providing comprehensive inpatient, outpatient, emergency, and specialist healthcare services to patients in Rawalpindi and Islamabad. The hospital operates a busy OPD (Outpatient Department) that serves a large daily volume of patients across multiple specialty clinics. Farooq Hospital maintains high standards of patient care, professional conduct, and operational efficiency, and is now seeking an experienced OPD Incharge to manage its outpatient department operations.
Role Overview
Farooq Hospital Islamabad is hiring an experienced and professional OPD Incharge to manage the daily operations of the hospital's Outpatient Department. The OPD Incharge will be responsible for supervising OPD staff, managing patient flow, coordinating with consultant doctors, and ensuring a smooth, efficient, and patient-friendly OPD experience. This role requires an Intermediate qualification or equivalent and 2 to 3 years of relevant experience in OPD management at a well-reputed hospital.
Key Responsibilities
- Oversee and manage all daily OPD operations — patient registration, appointment scheduling, queue management, consulting room allocation, and patient flow coordination
- Supervise OPD staff including receptionists, patient relations officers, and support workers — ensuring professional conduct, task completion, and high patient service standards
- Coordinate closely with OPD consultant doctors and their clinic teams to manage scheduling, room allocation, patient call management, and smooth clinical workflow
- Manage patient wait times and clinic throughput — proactively identifying and resolving bottlenecks to minimise patient wait times and improve OPD efficiency
- Handle patient complaints, concerns, and queries arising in the OPD in a professional, empathetic, and solution-oriented manner
- Ensure complete, accurate, and timely OPD patient documentation — including registration, attendance records, billing coordination, and daily OPD reports
- Coordinate with inpatient wards, pharmacy, radiology, and laboratory departments to facilitate smooth patient movement and service delivery
- Monitor and maintain OPD cleanliness, equipment readiness, and overall physical environment standards
- Prepare and submit daily, weekly, and monthly OPD performance reports to hospital management
- Support the hospital's patient safety and quality improvement initiatives within the OPD
Requirements
- Intermediate or equivalent qualification from a recognised institution
- 2 to 3 years of relevant OPD management experience in a well-reputed hospital or large healthcare facility
- Good communication and interpersonal skills — patient-facing role requiring professional and empathetic interaction
- Strong organisational, supervisory, and patient management abilities
- Proficiency in hospital OPD management systems and computer operations
- Based in or able to commute to Bahria Golf City, Rawalpindi
What We Offer
- A professional OPD management role at a well-established private hospital in Rawalpindi
- Competitive salary commensurate with qualifications and experience
- A structured, professionally managed hospital environment
- Career development opportunities in hospital administration and healthcare operations
- Full-time position at Bahria Golf City, Rawalpindi